Call Takers

As a Call Taker, each day you will be responsible to:

• Answer 911 emergency and non-emergency calls for service from citizens, police and other agencies.
• Determine the nature of the situation and establish whether it is an emergency through proper questioning techniques.
• Receive information from various audio sources while simultaneously performing various other functions.
• Conduct various types of safety checks for police officers such as telephone and address checks, name and vehicle checks.
• Prioritize and dispatch Police units to waiting incidents with all necessary available information.
• Update units as additional information is received. Ensure senior personnel and supervisors are kept appraised for serious incidents.
• Record all information reported by or given to road units by means of the CAD system, continually updating individual unit histories.
• In cooperation with Uniform Supervisors, manages high speed pursuits. This includes exercising judgment in discontinuing suspect apprehension pursuits as required by the provincial directive and service procedure.
• Performs CPIC checks for units, anticipating requests when possible, ensuring the information is added to the Unit or Incident Histories, and field unit is advised by radio, particularly when warning information is known.

This position description is intended to describe the general level and nature of the position and is not intended to represent an exhaustive list of all tasks assigned in the performance of this position.

When applying for the position of Call Taker with South Simcoe Police, you must meet the following minimum requirements:

• Ontario Secondary School Diploma (OSSD) or Ontario General Education Development (GED) Certificate or equivalent combination of education and work experience.
• Over 18 years of age
• Eligible to work in Canada
• Customer service experience in a fast-paced environment
• Team-player with a positive attitude
• Proven ability to work rotating shifts which includes days, afternoons, nights and weekends
• The ability to hear and readily relay information accurately, while operating various methods of communication equipment
• Ability to work in a restrictive environment (scheduled breaks and lunches, dependent upon workload)
• Ability to work in a high stress environment (exposure to difficult situations such as violent crimes in progress, life threatening situations, mental health calls etc.)
• Ability to work independently and in a team environment.
• Be able to pass requisite checks such as security clearance, background investigation, credit and reference checks

Additional Assets (not required but are considered an asset):

• College Certificate in 911 Emergency Communications or related discipline OR College Diploma in Emergency Services, Law Enforcement or related discipline

Mandatory Documents, while applying:

It is very important that your application contains the following documents.  Please scan them into one single attachment:

1. A one-page cover letter
2. An updated resume
3. Applicant Survey Form
4. Complete Authorization Form for Release of Information (must be handwritten)

SSPS offers competitive wages, excellent pensions and benefits plans, and diverse career opportunities

To apply, please email your application to recruitment@southsimcoepolice.ca

Candidates must ensure that mandatory documents listed above are included in your email.

EQUAL OPPORTUNITY AND ACCOMMODATION:

The South Simcoe Police Service is an equal opportunity employer and strives to ensure that it represents the diverse community it serves. The South Simcoe Police Service is committed to equitable treatment of all individuals in accordance with the Ontario Human Rights Code. Accommodation will be provided in accordance to the Ontario Human Rights Code.

All current opportunities will be listed on our website. Please visit our social media platforms periodically for recent postings/information:

Please contact us at recruitment@southsimcoepolice.ca, if you need clarification.