FROM: Corporate Communications
DATE: October 28, 2025
SOUTH SIMCOE POLICE ANNOUNCES LAUNCH OF NG9-1-1
(INNISFIL/BRADFORD, ON) – The South Simcoe Police Service announces the launch of Next Generation 9-1-1 (NG9-1-1). This initiative is multi-staged and designed to modernize the traditional 9-1-1 network by providing the service with advanced digital technology to better serve our communities and emergency response procedures.
For residents the process for calling 9-1-1 remains the same, however the new network provides operators with critical improvements, including:
• faster and more accurate caller location and phone number information
• enhanced reliability and cybersecurity
• expanded backup capabilities in the event of a system failure
• future ability to support real-time text messaging and other digital technologies
In 2024, the SSPS received 28,534 calls for service. South Simcoe Police expect the new technology to have a large impact on how quickly calls are responded to and ensure enhanced safety for our growing communities.
The Ontario government has provided more than $650,000 since 2022 to support the South Simcoe Police Service’s transition to NG9-1-1.
“Upgrading Ontario’s public safety communications will be a game changer,” said Hon. Michael Kerzner, Solicitor General of Ontario. “Next Generation 9-1-1 gives first responders real-time, life-saving information which means a faster, more effective emergency response. Under the leadership of Premier Ford, our government will always have the backs of those who protect our province. That’s why we are proud to provide funding to South Simcoe for this new technology which will mean more calls will be answered, more lives will be saved and people across the city can count on emergency services when it matters most.”
NG9-1-1 was made possible through the collaboration of the system supplier, Solacom, as well as technical integration support from Bell, the official network provider.
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