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When to Call 9-1-1

What is 9-1-1?

For emergency assistance, dial 9-1-1 on your telephone to reach an operator that will answer your call and request which type service is required.  After being connected to either the police, fire or ambulance service in your area, please ensure you remain on the line until told to hang up.  Allow the operator control the conversation and answer all questions to the best of your ability.  In emergency situations, help is likely already on the way to you as you are giving the information to the operator.


What is an Emergency?

A situation where the safety of people or property is at risk.

Examples of 9-1-1 emergencies include: a fire; crime in progress; or a medical crisis you need assistance with.

It is not an emergency when immediate action is not necessary.

Examples of a non-emergency situation include: an automobile accident where an injury has not occurred; after a crime has been committed and you believe that the offender has left the scene; and a follow-up on an auto theft report. If the emergency is not life threatening or dangerous then call our non-emergency line.


How to use the 9-1-1 Service:

At home dial 9-1-1 . Do not pre-program 9-1-1 into your telephone, this can cause dialing problems if the battery is low on cordless phones or the button is hit accidentally. At a business or other locations you may need to dial an outside line before dialing 9-1-1. At a pay phone dial 9-1-1, a coin is not necessary.

When using a cellular phone you must specify that you are using such and be prepared to give your location, including the city or town.

If you call 9-1-1 remain calm.


If you accidentally dial 9-1-1:

please remain on the line and explain to the call taker that no emergency exists.   If you don't, call takers and emergency personnel are forced to waste valuable time and resources tracking you down to confirm that no emergency exists.


For non-emergency calls or for general information, do not dial 9-1-1.  Contact the South Simcoe Police. (click here for details)




IMPORTANT: Consumers should contact their telecommunications service providers to familiarize themselves with the options and restrictions of their telephone device and service plan in relation to access to 9-1-1.

For further information: The Ontario 911 Advisory Board Website (www.oab911.ca) provides information on Internet-based telephone service and access to 9-1-1 emergency services.

The Canadian Radio-television and Telecommunications Commission (CRTC) Website (www.crtc.gc.ca) provides information about decisions regarding VoIP services.

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